Hi Joe
We’re truly sorry to hear how disappointed you were with your order. We know how frustrating it is to be excited about trying something new especially for a special trip and then feel completely let down. Please know that was never our intention, and we’re deeply sorry for the experience you had.
At Mitsoh, we’ve worked hard to create a modern interpretation of pemmican, using only all-natural ingredients, locally sourced, and made from the highest quality bison. While it may not match everyone’s traditional expectations, our goal has always been to stay true to the roots of this ancestral food while offering something accessible and nutritious for today’s lifestyles.
That said, it’s clear we didn’t meet your expectations, and for that, we take full responsibility. Your feedback is incredibly important to us, and we’re already looking at how we can communicate more clearly about what our product is and what it isn’t.
We’d really appreciate the chance to make this right if you’re open to it. Thank you again for taking the time to share your thoughts. We hear you, and we’re committed to doing better.
Sincerely,
The Mitsoh Team
